CareerBoard

Job Title: IT Support Help Desk Specialist Location: London (onsite) Salary: £40k + Bonus Role Overview: Join our global investment management firm as an IT Support Help Desk Specialist. Provide hands-on 1st to 2nd line support and systems administration for our New York and London offices. Deliver exceptional service, especially to senior executives, and manage IT issues for over 250 employees worldwide. Key Responsibilities: System Management: Ensure smooth operation of computer systems. Support: Provide 1st - 2nd line support and administration. Executive Service: Deliver white-glove...  more ->

2nd Line Support - Security - Hybrid We have an exciting opportunity for multiple 2nd Line Support Analysts who have experience with security tools and have a desire to progress their career in this area. With a strong background in workstations or Servers, you will join our global client to help support their EMEA operations. As part of their plan to bolster their security operations, new headcount has been approved in a few areas. The 2nd Line Support Analyst will take responsibility for all elements maintaining minimum security application and patch levels on 5000+ workstations or their...  more ->

2nd Line Support Engineer - Azure Our client is urgently looking for an experienced 2nd Line Support Engineer to join their team based near Reading on a permanent basis. The successful candidate will have a strong understanding of Cloud computing, ideally Microsoft Azure. You will carry out technical troubleshooting and diagnostics, aiming to resolve tickets in-house. Where necessary, tickets requiring additional support will need managed escalations to third-parties. You will be rewarded with an excellent salary, as well as a brilliant benefits package including annual leave, pension scheme,...  more ->

IT Support Analyst - Investment Management - 1st/2nd Line Support - O365 Our client, a leading Investment Management organisation based in London, are looking for an IT Support Analyst to join them on a permanent basis. This will be joining their Help Desk team playing a key role in a range of business-critical projects. The successful candidate will act as a key member of the IT Help Desk providing first and second line support and assistance to the business assisting with technology BAU and project related activity. Alongside this you will take ownership of tasks communicating with a range...  more ->

2nd Line Server Support | £40 - £50K | Kent (Remote working 4 days a week) - Security Tools An excellent opportunity has arisen within a global, field leading client of ours based in Kent who are currently looking for a 2nd Line Server Support Specialist with knowledge of Security Tools. Overview A strong and consistent personality is required to take responsibility for all elements maintaining minimum security application and patch levels on ~800 Servers across the EMEA region. Working remotely, with in-country hands where necessary, the role holder will be required to focus on creating and...  more ->

Job Title: 2nd Line Service Desk Engineer Location: Epsom Fully Onsite Monday - Friday 5 days a week on site Salary: £40,000 Reports to: Service Desk Manager Principal Task: Providing IT support to end users. Provide first response and analysis on incidents and follow through resolution. Key skills Virtualisation skills/Knowledge VMWare Horizon - Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs - Demonstrate flexibility to enable the team to cover core hours...  more ->

2nd Line Technical Engineer London city office with client site in Cambridge. Up to £45,000 (DOE) A renowned specialist IT Managed Service Provider (MSP) based in central London is looking for a dedicated 2nd Line On-site Engineer to support a key client in Cambridge. This role offers an opportunity to work with cutting-edge technologies across both Mac and Windows OS, providing top-notch service to some of the UK's leading financial institutions. Key Skills and Experience: Strong technical background with expertise in Microsoft (1st choice) and Mac (2nd choice) environments. Extensive...  more ->

If you are an experienced 1st-2nd line Support Analyst with excellent communication skills, we have a new permanent position we'd like to discuss with you. Please note this role will require onsite attendance 5 days per week initially and will then move to two days remote once 'bedded in'. We are looking for an experienced IT Service Desk Engineer who will support AV and IT to a diverse group of users. Your duties will include the following: Provide 1st and 2nd level service desk support to all staff and students both remotely and face to face. Support all AV/Hybrid learning technologies and...  more ->

1st Line Support Engineer Permanent Position London We are looking for 1st Line Support Engineer to join a high profile project based in London (Onsite Working). The role will offer extensive training to upskill you and fast track your career You will be responsible for Technical Capability - Works within a team as an established systems/product specialist (eg detailed knowledge of the configuration of interlinked systems, implementing technical changes, building software regimes and contributing technically to service development) to support end users. Process - Follows established...  more ->

3rd Line IT Support Analyst (2nd/3rd Line Support) Working Arrangement: 5 days per week on site for first few weeks and then switching to 3 days per week once up to speed with the environment. Reporting into the Service Desk Manager, the 3rd Line IT Support Analyst will provide end user 3rd line Technical support in accordance with the achievement of all applicable Service Levels, Customer Satisfaction scores, and KPI's and to be an active escalation point for 1st and 2nd line engineers. Responsibilities: - Ensure the delivery of day to day support to the organisation's users, covering...  more ->